Where it works
The four pillars of every business.
Winning customers, supporting customers, keeping the admin up to date and steering your business. Right now you do most of it by hand. We put a system that stands on each of the four: it runs by itself, works with what you already use, and does not quietly stall.
Winning customers.
An enquiry left for a day is usually a customer who has already signed with someone else. We put a system in place that picks up every enquiry at once: it reads what is being asked, replies in your tone of voice, puts the appointment in the calendar and follows up until there is an answer.
- Now
- Enquiries come in and sit there. You call a day late and the customer has already gone elsewhere.
- Soon
- Every enquiry gets picked up, scored and scheduled straight away. Nothing sits waiting, evenings and weekends included.
- Every enquiry answered within minutes, outside office hours too
- Serious enquiries at the top, the rest handled politely
- Follow-up until you get a yes or a no, not until the first silence
Supporting customers.
Most customer questions are the same ones every week. They do not belong in your evenings. We build a system that answers from your own prices, terms and way of working, and that knows exactly when a question is too important to handle on its own.
- Now
- The questions pile up, and after hours nobody hears anything at all.
- Soon
- Your customer gets an answer within seconds, day and night. The simple questions handle themselves, the rest reaches the right person.
- Answers drawn from your own prices, terms and way of working
- Tricky or sensitive questions straight to the right colleague
- You see what is asked and what is answered
Keeping the admin up to date.
Admin is work that ought to run by itself, but instead sits waiting for you at night. We lock down the whole chain: quote out, job in, invoice behind it, hours booked. Only in case of doubt does a task land with a colleague, with all the context attached.
- Now
- Quotes, invoices and hours get done in the evening, and mistakes creep in.
- Soon
- The admin largely runs itself. Quote out, invoice behind it, hours booked, without you having to drag it along every time.
- Invoices recognised, checked and booked in your own package
- Quotes and follow-ups in your style, ready for you to approve
- Exceptions set aside neatly instead of quietly going wrong
A grip on your business.
The numbers about your own business should not turn up once a quarter. We put together an overview that keeps itself up to date: what comes in, what stalls, and where time or money is leaking away. In black and white, without anyone having to spend an afternoon on it.
- Now
- You run on gut feeling, and you only see the numbers when the accountant calls.
- Soon
- You see how your business is doing, live. What comes in, what stalls, and where you need to steer.
- One current overview instead of scattered lists
- A heads-up when something is off, before it becomes a problem
- Reports that write themselves
Wondering whether your system stands?
Take the check. In a few minutes you will know which of the four pillars is still held together with tape, and where most of your time or revenue is being left behind.